Effective Date: 01 Oct, 2024
At Desna Pharma, we strive to ensure your satisfaction with our products. However, due to the nature of our offerings, we have established the following refund and return policy. Please read it carefully to understand your rights and obligations.
Returns
- Eligibility for Returns: Returns are accepted within 7 days from the date of delivery. To be eligible for a return, the item must be unopened and in its original packaging.
- Non-Returnable Items: Due to health and safety regulations, we cannot accept returns on opened medications or products that have been tampered with.
Initiating a Return
- To initiate a return, please contact our customer service team at [insert contact information] within 7 days of receiving your order.
- Provide your order number and a brief description of the reason for the return. Our team will guide you through the return process.
Refunds
- Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed within 7-10 business days to your original payment method.
- Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping, the cost of shipping will be deducted from your refund.
Damaged or Incorrect Items
- If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Customer Support
- For any questions or concerns regarding our refund and return policy, please reach out to our customer service team at [insert contact information].
Thank you for choosing Desna Pharma. We appreciate your understanding and look forward to serving you!