Effective Date: 01 Dec, 2024
At Desna Pharma, we are committed to providing you with timely and reliable delivery of your medications. Please read our shipping policy carefully to understand our practices regarding order fulfillment and delivery.
Order Processing
- All orders are processed within 1-2 business days after payment confirmation.
- You will receive an order confirmation email with tracking information once your order has been shipped.
Shipping Timeline
- Orders are typically delivered within 3-7 business days from the date of order confirmation.
- Delivery times may vary based on your location and any unforeseen circumstances (e.g., weather delays, holidays).
Shipping Methods
- We use trusted carriers to ensure your order arrives safely and on time.
- Standard shipping rates apply, and these will be calculated at checkout based on your delivery location.
Delivery Areas
- We currently ship worldwide.
- For areas outside our delivery zone, please contact our customer service for assistance.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery.
Issues with Delivery
- If you experience any issues with your delivery, please contact our customer service team within 48 hours of the expected delivery date.
- We will work diligently to resolve any issues as quickly as possible.
Returns and Refunds
- Due to the nature of our products, we cannot accept returns once the package has been opened. However, if you receive a damaged or incorrect item, please contact us within 48 hours for a resolution.
Customer Support
- For any questions or concerns regarding our shipping policy, feel free to reach out to our customer service team at [insert contact information].
Thank you for choosing Desna Pharma for your medication needs. We appreciate your trust and look forward to serving you!